Terms And Conditions

biographywriter.co.uk is a digital agency where you can seek professional writing services of all types. We serve both individuals and businesses in the UK. We own this website as it is officially registered for our brand. There are some terms that play a crucial role in your site usage. Go through these Terms and Conditions carefully to have a better understanding of your limitations when accessing and browsing our site.

These Terms & Conditions constitute a legally binding agreement between our clients ("you" or "user") and biographywriter.co.uk ("we," "us," or "our"). By visiting our site, engaging in any activities, or utilising our services, you acknowledge that you have read, comprehended, and accepted these terms without any objections.

biographywriter.co.uk offers a comprehensive range of services. Our expertise includes ghostwriting for autobiographies, novels, memoirs, and various eBooks. Additionally, we provide support for creating Wikipedia pages, author websites, social media marketing, and book publishing. The stipulations outlined in this document apply to all services we provide.

When you agree to these terms, you may sign up to receive our newsletters, marketing materials, special offers, or other informative content through mail or digital formats. To opt out of any communications, please email us at info@biographywriter.co.uk.

Upon subscribing to our services, you may need to provide personal and payment information. Accurate and complete information is necessary to process your subscription efficiently.

We may use external payment service providers to process transactions. By providing your payment details, you agree to allow us to share this information with these service providers.

We reserve the right to reject or cancel any orders due to service issues, pricing discrepancies, or other ordering errors. We may also cancel orders if we suspect fraudulent or unauthorised behaviour.

Our commitment is to deliver top-notch services and ensure client satisfaction. If our services do not meet your expectations, you are eligible to request a refund. Our refund policy includes:

• For ghostwriting services, you may request up to two changes of author if the work does not meet your expectations. If you remain dissatisfied after these changes and seek a refund, your request will be reviewed by senior management, who will decide the refund amount based on the project progress and the reasons provided.
• Marketing Services (including SMM, SMO, Author Website, Press Release, SEO, etc.): Refunds are not provided for marketing services. These services require pre-payment, and once you approve the strategy, we will not accept refund requests.
• Publishing Services: Due to the comprehensive nature of the publishing process—covering formatting, editing, and design—publishing services are non-refundable. Once the process begins, refunds will not be granted.

We provide complimentary revisions to achieve client satisfaction under the following terms:

• Ghostwriting Services: A set number of revisions are included at no additional charge, as stated in your contract. Subsequent revisions will incur extra fees.
• Other Services: Revisions for marketing and publishing services are managed individually. The nature of the revisions will depend on the agreement and the scope of work.

• Minor Errors or Delays: Refunds will not be granted for delays due to minor issues such as typos, grammatical errors, word count variations, or the inclusion of references.
• Delays Caused by Client: We are not liable for delays resulting from client actions and will not issue refunds in these cases.
• Word Count Issues: Refunds will not be provided for complaints solely related to the word count.
• Failure to Report Issues: Refund requests will not be processed if the client has not previously reported any concerns about the work.
• Additional Demands: Refunds will not be granted if delays arise from the client requesting additional requirements or making unreasonable demands after the initial order.
• Tips: Refunds will not be provided for tips given to writers or team members.

• Prior to Work Commencement: Clients wishing to cancel their order and request a refund before work begins can do so within one business day. This request must be made via email.
• After Work Commencement: Refund requests made after work has started will only be considered if at least three revisions have been used. In such cases, a partial refund may be issued to compensate for the work done.

• Guaranteed Timeliness: We guarantee timely delivery. If a project is delayed due to unexpected issues and the client has made at least three attempts to contact us, a 50% refund may be given. Proof of our fault is required.
• Client-Induced Delays: Refunds will not be issued for delays caused by the client's actions.
• Resolution Agreement: Refunds will be settled through mutual agreement between the client and biographywriter.co.uk.
• Partial Compensation: Partial refunds or future discounts may be offered as compensation in certain cases.

Our commitment is to deliver work that meets high standards and fulfils client expectations. We encourage feedback and will make necessary adjustments by reassigning or rewriting the work to ensure your satisfaction. Refunds will be considered only if the client has requested a minimum of three revisions in writing and has communicated concerns to our support or project management team on at least three separate occasions within a two-week period. All correspondence, updates, and delivery-related issues should be managed through our designated project management tool, official email, or provided contact numbers. Exercise caution with calls or emails from unverified sources claiming to represent biographywriter.co.uk, as we are not responsible for any fraudulent activities from such sources.

The biographywriter.co.uk website, including its logo, trademark, domain name, and all interactive features, is legally owned by us. Unauthorised distribution, modification, transfer, download, or reposting of any part of our website content for commercial or personal purposes is strictly prohibited without our permission. Content created by our team remains our property until full payment is received. Ownership is transferred to clients only upon project completion and full payment. User-provided content remains the property of the user. The biographywriter.co.uk website and its content, features, and services are protected by copyright, trademark, and other relevant laws. Written permission from biographywriter.co.uk is required before using our services.

We take intellectual property rights seriously and address copyright infringement claims promptly. If you believe your copyright has been infringed or you are authorised to act on behalf of a copyright holder, contact us with comprehensive details. Be aware that false claims intended to disrupt biographywriter.co.uk services may result in liability for damages and legal fees.

Users must adhere to these restrictions when using biographywriter.co.uk services:

• Do not engage in activities that violate legal regulations, whether local or international.
• Avoid exposing minors to harmful or unsuitable content.
• Refrain from sending unsolicited advertising, spam, or promotional content.
• Do not impersonate any person, organisation, or company.
• Respect the rights of others and avoid engaging in illegal or harmful behaviour.
• Do not obstruct other users' access to our services or damage our platform.
• Ensure your actions do not expose biographywriter.co.uk to legal liabilities.

Furthermore, users are prohibited from:

• Automated methods like bots can be used to access or copy content from biographywriter.co.uk.
• Employing any tools that disrupt or damage our service capabilities.
• Introducing harmful software, such as viruses, into our systems.
• Attempting unauthorised access to our servers or databases.
• Carrying out denial-of-service attacks or similar disruptions.
• Posting misleading or false reviews that could tarnish our reputation.
• Interfering with the proper functioning of biographywriter.co.uk.

biographywriter.co.uk is not responsible for any incidental or indirect damages incurred from using our services. Our liability is limited to the amount the customer has paid. Apart from what is required by law, biographywriter.co.uk, including its officers, directors, employees, and affiliates, will not be liable for any damages, whether direct or indirect, arising from our services. Should we be found liable, the customer will be responsible for related expenses, including legal fees and arbitration costs. Liability, if any, will be limited to the amount paid for the service, excluding additional damages. Note that some jurisdictions may not permit such limitations, which could affect the applicability of this clause.

These Terms and Conditions are governed by the laws of the United Kingdom. If biographywriter.co.uk does not enforce any provision, it does not mean that we are waiving our rights. In the event that any part of these terms is ruled invalid by a competent court, the remaining provisions will still apply. This agreement supersedes any previous agreements between biographywriter.co.uk and users.

biographywriter.co.uk has the right to alter, remove, or change any part of our services or materials at our discretion without prior notice. We are not liable for any interruptions in service during these changes. We may also limit access to specific features or the entire service as needed.

We reserve the right to modify these Terms and Conditions at any time without prior notice. Users should review this page periodically for updates. The "Effective Date" at the top reflects the latest changes. Continued use of our services implies acceptance of these updates. If you do not agree with the changes, please stop using our services.

A waiver of any term does not waive any other terms or rights. If biographywriter.co.uk fails to enforce any provision, it does not waive the right to enforce that provision in the future. If a provision is found to be invalid or unenforceable, it will be limited or removed, but the remaining terms will stay in effect.

By accessing and using biographywriter.co.uk, you agree to comply with these Terms and Conditions.